Frequently Asked Questions (FAQ)
Welcome to Walvera’s FAQ section. If you have any other questions, feel free to contact us at:
📧 care@walvera.com
🛍️ Orders & Products
Walvera offers premium:
- Lingerie (Bras & Panties)
- Western Wear
- Kurtis
- Leggings
We focus on comfort, quality, and stylish designs.
You can refer to our Size Guide page for detailed measurement instructions and size charts.
If you’re unsure, email us at care@walvera.com and our team will help you
We try our best to display accurate colors. However, slight variations may occur due to lighting and screen settings.
🚚 Shipping & Delivery
- ₹50 delivery fee for orders ₹300 or below
- FREE delivery for orders above ₹300
- Order processing: 1–3 business days
- Delivery time: 3–7 business days (depending on location)
Yes, we deliver across India.
For bulk or export inquiries, contact:
📧 care@walvera.com
🔁 Exchange & Returns
❌ No. Due to hygiene and safety reasons, Bras and Panties are strictly non-returnable and non-exchangeable.
Please check the size carefully before placing your order.
We offer 7-day exchange for:
- Western Wear
- Kurtis
- Leggings
Conditions:
- Product must be unused
- Tags must be intact
Request must be raised within 7 days of delivery
Send an email to:
📧 care@walvera.com
Include:
- Order ID
- Product Name
- Size required
- Reason for exchange
Our team will respond within 24–48 hours.
💳 Payments
We use secure payment services via Razorpay.
Accepted methods:
- UPI
- Credit/Debit Cards
- Net Banking
- Wallets
- Cash on Delivery (if available)
Yes. Walvera does not store your card details. All transactions are securely processed via Razorpay.
📦 Bulk & Wholesale
Yes. For wholesale, bulk orders, or export inquiries:
📧 care@walvera.com
Please include your business details and required quantity.
🏢 About Walvera
Walvera is a product of DigitalMedia88.
📧 Email: care@walvera.com
🕒 Business Hours: Monday–Saturday, 10 AM – 7 PM (IST)
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