Frequently Asked Questions (FAQ)

Welcome to Walvera’s FAQ section. If you have any other questions, feel free to contact us at:

📧 care@walvera.com

🛍️ Orders & Products

What products does Walvera offer?

Walvera offers premium:

  • Lingerie (Bras & Panties)
  • Western Wear
  • Kurtis
  • Leggings

We focus on comfort, quality, and stylish designs.

How do I choose the right size?

You can refer to our Size Guide page for detailed measurement instructions and size charts.

If you’re unsure, email us at care@walvera.com and our team will help you

Are product colors exactly the same as shown?

We try our best to display accurate colors. However, slight variations may occur due to lighting and screen settings.

🚚 Shipping & Delivery

What are the delivery charges?
  • ₹50 delivery fee for orders ₹300 or below
  • FREE delivery for orders above ₹300
How long does delivery take?
  • Order processing: 1–3 business days
  • Delivery time: 3–7 business days (depending on location)
Do you deliver across India?

Yes, we deliver across India.

For bulk or export inquiries, contact:
📧 care@walvera.com

🔁 Exchange & Returns

Can I return or exchange lingerie items?

❌ No. Due to hygiene and safety reasons, Bras and Panties are strictly non-returnable and non-exchangeable.

Please check the size carefully before placing your order.

What items are eligible for exchange?

We offer 7-day exchange for:

  • Western Wear
  • Kurtis
  • Leggings

Conditions:

  • Product must be unused
  • Tags must be intact

Request must be raised within 7 days of delivery

How do I request an exchange?

Send an email to:
📧 care@walvera.com

Include:

  • Order ID
  • Product Name
  • Size required
  • Reason for exchange

Our team will respond within 24–48 hours.

💳 Payments

What payment methods do you accept?

We use secure payment services via Razorpay.

Accepted methods:

    • UPI
    • Credit/Debit Cards
    • Net Banking
    • Wallets
    • Cash on Delivery (if available)
Is my payment information safe?

Yes. Walvera does not store your card details. All transactions are securely processed via Razorpay.

📦 Bulk & Wholesale

Do you offer bulk or wholesale pricing?

Yes. For wholesale, bulk orders, or export inquiries:

📧 care@walvera.com

Please include your business details and required quantity.

🏢 About Walvera

Who owns Walvera?

Walvera is a product of DigitalMedia88.

How can I contact customer support?

📧 Email: care@walvera.com
🕒 Business Hours: Monday–Saturday, 10 AM – 7 PM (IST)

LATEST COLLECTION
Lingerie
Western Wear
Kurtis
Lounge & Sleepwear

Special Offers

Up To 30% OFF